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Suggestions and Complaints

Suggestions and Complaints

In compliance with Article 3.2 of Royal Decree 1671/2009, of November 6th, partially regulating Law 11/2007, of June 22nd, on Citizens’ Electronic Access to Public Services, these are the mechanisms available for the filing of suggestions and complaints:

1.    The mechanisms available for the filing of suggestions and complaints related to the contents, management, or services provided in this office are:

   a)    Personal filing or filing by regular mail before the Department Register, addressed to the relevant body, following the procedures stipulated by Article 15 of Royal Decree 951/2005, of July 29th, on the General Framework for Quality Improvement in the General Public Administration.
   b)    Electronic filing through the electronic office, whose reference URL is https://sede.administracionespublicas.gob.es/

2.    The electronic assistance for correct use service of the electronic office shall not be considered a valid channel for suggestion or complaint filing, although this does not preclude its obligation to deal with citizens’ problems.