ACCEDA - Citizen Access to Administration Records - is a modular platform that integrates three main components: an e-headquarters; a complete manager for the electronic processing of files that are initiated at headquarters; and a tool for its administration and configuration, which includes a content manager for the headquarters and its own form editor.


For questions related to Prior Appointment:


For questions related to Immigration: In case of doubts or problems with the Immigration procedures, and Prior Immigration Appointment, you must send your query to the corresponding support group through the following link:


For questions related to Rates: If your incident is related to electronic payment of rates and generation of completed rate models, you should send your query to the support group:


For questions related to electronic identification: In case of doubts or problems of citizens with Cl@ve, you must send your incident to the corresponding support group through the following link:


In the link of Electronic Identity for Administrations you have information to know Cl@ve.

For any other question or clarification, please contact support 060. Telephone 060 offers you general administrative information on public services and procedures of the General State Administration.

You can find out about public employment, financial aid, subsidies, scholarships and awards, the location of organs of all public administrations or access to telephone services of the Ministry of the Interior, Ministry of Employment and Social Security, General Directorate of Traffic, etc.

In the following link you will find all the information and contact methods: